Cancellation Policy | "I Can't Use My Reservation"

Create a new hotel listing!

When you book your hotel through, you probably aren't thinking about cancellation policies. However, sometimes life gets in the way and we have to make last minute changes to our travel plans. If you can't get a refund on your booking, you may still be able to sell your tickets to someone else through Cancellation Policy

It is important to note that is a travel aggregator, meaning their hotel deals are sold by individual providers. Your booking will refer to the travel providers' policies so you will have to confirm if you can cancel with the hotel itself. Unfortunately, this also means if your booking is non-refundable, you are then stuck with a non-refundable booking.


What To Do With A Non-Refundable Reservation

If you have booked a reservation that is non-refundable, you may be able to change the name on your booking. If you can change the name on your reservation then you can sell it to someone desperately looking for the exact booking that you have. was set up for people like you in circumstances like this, to make sure that hotel rooms you can no longer use are not wasted.


How To Set Up A Listing With

It's simple and easy to transfer your booking and get some of your money back. All you need to do once you have you signed up for is create a listing with all the details about your bookings. The more information the better as it gives the buyer confidence in you and your tickets. You can find more advice in our quick guide to selling. Once your listing has been bought by someone on the website you will have 72 hours to change the name on your booking and upload the new booking confirmation for the buyer. The buyer will then have 7 days to confirm that they have received the documents and are happy with them. Your money is then released to you 24 after the buyer has used the reservation. Your money and tickets don't go to waste and another traveller can use your booking!


So are you ready to sell your booking? Head straight to our selling page to get started on your listing or check out all of the amazing hotels in the marketplace right now!


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Posted 11 April 2018

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