AirBnB has changed how we think of holiday accommodation. Aside from connecting with all those people that you wouldn’t even cross paths with, the rooms that are on offer can be AMAZING. From staying onboard a barge, or in a treehouse, the way we travel has now been changed. The idea is genius and the opportunities that have arisen from the concept do overcome the ‘stranger danger’ factor. I mean if John from Bath is offering a room in his penthouse then I am asking no questions. But what happens when you have to cancel an AirBnB booking?
What Is AirBnB's Cancellation Policy?
There are three policies regarding how guests can receive a refund upon cancellation; Flexible, Moderate and Strict.
If you opted for '‘Flexible'’ booking it means that you can cancel up until the day prior to arrival to receive a full refund (except fees), which is a similar policy to many hotels. '‘Moderate'’ means that you have 5 days prior to arrival to receive a full refund, again, minus the fees. The ‘'Strict’' option allows for 1 week prior to arrival to receive a 50% refund. Terms & conditions do apply to each of the policies that each host applies to their listing.
AirBnB also offers the ‘Extenuating Circumstances Policy’, so if you can provide a valid circumstance, this policy can override the Hosts cancellation policy.
Some of the valid extenuating circumstances include:
- Unexpected death or serious illness of a host, guest or immediate family member
- Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
- Natural disasters/Weather incidents
- Travel restrictions
- Endemic diseases
- Property damage
*The full list can be found on AirBnB’s cancellations page on their website.
Despite all of the above, we all know life happens and breaking up with your boyfriend doesn’t quite qualify as a natural disaster and no, tonsillitis isn’t an endemic disease. The only thing you can do is hope that you are within your timescale to cancel or that your Host has marked your stay as Flexible.
What To Do With Your Airbnb Reservation That You Can't Use
If you have missed the timescale and don't have a Flexible policy, you can still potentially sell your reservation at TransferTravel.com. We are the travel marketplace that allows you to list your unwanted bookings to an audience of international buyers looking for last minute options. Whether you are able to transfer your booking will depend on your host, however most are flexible enough to allow you to change the name of the guest who will be staying with them. We do recommend getting in contact with them to check this.
How Do I Transfer My Airbnb Booking?
All you need to do once you have you signed up for TransferTravel.com is create a listing with all the details about your bookings. The more information the better as it gives the buyer confidence in you and your tickets. You can find more advice in our quick guide to selling. Once your listing has been bought by someone on the website you will have 72 hours to change the name on your booking and upload the new booking confirmation for the buyer. The buyer will then have 7 days to confirm that they have received the documents and are happy with them. Your money is then released to you 24 after the buyer has used the reservation.
Another guest can use the reservation and enjoy the accommodation that was offered, you could receive your money back or even a full refund, and the host wouldn’t miss out on an empty room!