What to Do When You Can’t Cancel Your Hotel Reservation

Think of this scenario: you booked a room in a luxurious hotel, just a few steps away from one of the most beautiful beaches in the world, in your dream country. Unfortunately, you fell severely ill just before the day of your vacation. So, now you have no vacation, no beach. You are left all alone, confused and trying to understand how to get the money refunded back to your bank account, but your hotel room was non-refundable. So what to do now when you can’t cancel your hotel reservation?

Talk To The Hotel Directly About Their Cancellation Policy

Talking to the hotel directly is important once you know that you can no longer use your travel plans. They can let you know what their cancellation policy is and how much you would need to pay if you were going to cancel your booking. Most hotels have either refundable or non-refundable bookings. Non-refundable bookings are usually cheaper and therefore more attractive when you are booking.
Talk To The Hotel Directly About Their Policy On Changing The Date And Name Of Your Reservation

The great news about consumer rights these days is that even if cancelling your reservation is impossible you can most likely change the date and name on your booking. This is where TransferTravel steps in allowing you the platform to list and sell your hotel reservation that you can't use.

What To Do Once You Know You Can Change The Name On The Booking

Once you know that you can change the name on your booking then you can list and sell your travel plans on TransferTravel. It's simple and easy. The first steps is registering and creating an account. Once you do this you can create a listing simply and easily by clicking "sell" on the top right hand corner of the website.

If you booked the hotel through an Online Travel Agency (OTA), you have to follow the similar steps as mentioned above along with an extra step. Here, you will require calling the OTA first. They will either act on your behalf and talk to the hotel or give you the details of the hotel to talk to them yourself.


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  • What to do when you can't cancel your hotel reservation
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Posted 27 November 2017

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