Hotel Cancellations - All You Need To Know About Non-Refundable Hotel Bookings

What is my hotel's cancellation policy?

Whether or not you can cancel your reservation will depend on the type of booking that you have. The best way to find this out is to reach out directly to your hotel travel provider but most of the time, this is provided on your booking confirmation email or receipt. The number of bookings that are non-refundable now is skyrocketing because they are the most affordable and savvy option. Unfortunately, this means a lot of people end up getting caught out.

Make sure you know the policy on cancellations and refunds for your hotel so you can either get your money back or sell your hotel reservation online.



When you need to cancel a Marriott hotel reservation, make sure you do it 48 hours before arrival otherwise you’ll have to pay for one night’s stay. Get in touch with the hotel you are supposed to be staying at to cancel and get a refund. However, if you went for the cheaper booking option of a non-refundable hotel room, then you can still sell your reservation online. Find out how to make a name change for a Marriott booking on our blog post.


Like the Marriott, Hyatt hotel reservations have to be cancelled before 48 hours before check-in. However, this only applies to flexible bookings, so if you paid for a non-refundable hotel room, you might end up losing out on your money, even if you cancel weeks in advance. If you are looking for more information, read our post about how to sell a Hyatt booking.


Fairmont is another hotel chain whose cancellation policy differs between hotel locations. Certain reservation types are non-refundable which means that you won’t be able to get your money back if you cancel your hotel booking. Our post on how to cancel a Fairmont reservation has all you need to know to make the changes you need.


Hilton and all the companies associated with the Hilton name operate under the 48-hour cancellation policy, like Marriott, Hyatt and Fairmont. Some locations offer both flexible and non-refundable hotel rooms, which will affect whether or not you can get your money back. Check out our guide to cancelling a Hilton reservation for more details.

Holiday Inn

The 48-hour cancellation deadline was adopted by Holiday Inn and the IHG hotel chain in 2017, which means you will have to pay a cancellation fee if it’s within 48 hours of arrival. You can find out more about the Holiday Inn cancellation policy on our blog.


Ibis don’t have a standard fee for cancellations; the type of Ibis reservation you made will determine whether or not you will have to pay a cancellation fee, the time period before your arrival that you can cancel in, and if you will get a refund. Read our guide for more information about cancelling an Ibis hotel room but the best way to find out if you can get your money back is to get in touch with Ibis, quote your booking reference and ask them what your options are.

Premier Inn

The first thing you should do if you need to cancel a Premier Inn booking is check the type of reservation you made. If you booked a Premier Flex room, then you can cancel up until 1pm on the day of arrival through the Premier Inn website. However, most people opt for the cheaper Premier Saver booking, which is non-refundable and you can’t make any amendments once you’ve paid. Unfortunately, this means that you won’t be able to change the name on your booking and transfer it to someone else. For more advice, read our Premier Inn cancellation post.

Best Western

If you have a Best Western reservation, whether or not you can get a refund will vary from location to location. You need to contact the hotel directly to make any changes or cancellations because if you don’t show, they can charge you. It’s also important to bear in mind that if you haven’t paid yet and you don’t cancel, you will be charged for one night. If you have paid in advance, you won’t receive a refund if you don’t cancel or change the reservation. Usually, you have to make any changes 24 hours before you arrive to get your money back, but this will depend on where you are staying. Looking for more information? Our blog post has everything you need to know about the Best Western cancellation policy.

Have you booked a hotel through They are a travel aggregator which means they sell hotel rooms from other companies all on a single website. This also means that if you need to cancel your hotel reservation, you will need to find out what the individual hotel is rather than cancelling through If you’re need more advice, check out our guide to cancelling a booking.

If you made a hotel reservation through, you need to contact the individual travel provider that your booking is with. is another travel aggregator so they don’t have a cancellation policy themselves, so whether or not you can get a refund will entirely depend on the individual hotel provider’s terms and conditions. Find out more about cancellations in our blog post.


When you book with Airbnb, the hosts will provide details about what kind of cancellation policy they have, which can be Flexible, Moderate or Strict. We have all the details about what each type of reservation means when you need to cancel an Airbnb booking. If you have an extenuating circumstance, they will make exceptions and override the host’s policy but this is on a case-by-case basis. Name transfers for Airbnb can be simple so you can sell your accommodation online.

What can I do with a hotel booking I can't use?

You can sell your hotel room to someone else on Create a profile, add your listing and wait for a buyer to snap up your reservation! If you need more information, check out our full guide to selling your hotel reservation online.


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Posted 15 November 2017

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