Holiday Inn Cancellation Policy

Holiday Inn and Holiday Inn Express is owned by the group IHG who also owned Candlewood suites. The hotel group has recently made a 24 hour cancellation policy. This comes after Marriott tightened their cancellation policy to a 48 hour policy. This policy for Holiday Inn means that you must cancel your booking 24 hours or more before you're due to check in to your reservation. They also offer non-refundable bookings which are less expensive but cannot be cancelled called advanced purchase where you pre-pay for the whole booking. This blog post with be covering more about the Holiday Inn Cancellation Policies. It will also cover what you can do if need to cancel but you cannot.

Refundable Bookings

If you booked a refundable booking this means that you will be able to cancel your booking with 24 hours before your check in date and time. You can log in to your account and manage your booking to change the date or contact the hotel directly to get a refund or change your booking.

Non-Refundable Bookings

If you booked an advanced purchase booking and paid in full it may have been non-refundable. The best thing to do is to check with your hotel or manage your booking directly to see if you booking is non-refundable. Usually the non-refundable option is cheaper than the refundable option, which can be frustrating when you want to cancel and have a good reason but cannot.

What To Do If You Cannot Cancel Your Booking

If you have booked the non-refundable booking and cannot cancel your reservation then you may be able to change the name on your booking. If you can change the name either by using the manage your booking function or speaking directly to someone at your hotel then you can sell and transfer your booking with We are a travel marketplace for buying and selling all types of travel tickets that can no longer be used fairly and ethically.

Do You Have More Travel Plans You Can't Use?

If you have booked a hotel that you can no longer use you may also have flights and or other travel plans that go along with it. In that case you may be able to change the name, transfer and sell flights and other parts of your trip which we accommodate for on


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Posted 1 June 2018

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