Consumer Terms of Service
1. What’s in these Consumer Terms.
We only supply the Site and Service to consumers strictly for their private use and not to businesses including (but not limited to) travel agents, tour operators, and insurance companies who may want to use the Site and Service to list and sell Tickets. Businesses must not Use our Site and Service without our prior written consent.
2. Your acceptance of these Terms.
2.1 Take the time to read these Terms. We recommend that you print a copy of them for future reference. If you are not happy with any of its terms, you should not Use our Service. By Using our Service in any way, you confirm that you have read and understood these Terms and that you accept and agree to comply with them. These Terms do not affect your statutory rights as a consumer.
In these Terms, (a) “Ticket” means a transferrable pre-paid and pre-booked travel and/or all kinds of accommodation and/or event tickets and/or holiday packages and/or any other kinds of ticket and/or voucher for any of the foregoing, and (b) “Listing” means a listing of a Ticket on the Site and Service.
3. Who we are, how to contact us & complaints.
3.1 TransferTravel.com (“Site”) is owned and operated by the Travel Tech Group Limited. We are a company registered in the Isle of Man (Company No. 129378C). Our registered office address is at 3rd Floor, 11-13 Hill Street, Douglas, Isle of Man, IM11EF ("TransferTravel.com", "we", "us" or "our"). “You”, or “your” refers to a User of the Service whether such User is a Seller or Buyer. If you have any questions or you would like to contact us, send an email to email@example.com, write to us at 3rd Floor, 11-15 Hill Street, Douglas, Isle of Man, IM11 EF or call us at 0843 4610178.
3.2 General complaints about our Site, Service and/or a User: If you wish to complain about our Site, Service and/or a User (apart from the disputes set out in Section 3.3 below, then please contact as soon as possible using the above contact information. We will try to respond to you as soon as we receive your complaint. You and us agree that we will discuss your complaint in good faith to resolve it. The commencement of such discussions will not prevent the parties commencing or continuing court proceedings.
3.3 Disputes and/or complaints regarding Seller Listings and/or Tickets: We do not arbitrate nor resolve disputes and/or complaints between Sellers, Buyers and/or Ticket providers regarding Seller Listings and/or Tickets. We have no control over, do not verify and do not give warranties, make representations, provide undertakings, give guarantees and/or make commitments (“Representations”) for and on behalf of a Buyer, Seller and/or a Ticker provider as to (a) the existence, quality, safety, legality and/or the compliance of Seller Listings and/or Tickets with applicable (i) local, national and/or international laws and regulations (“Laws”), and (ii) provider terms and conditions (“Provider Terms”), (b) the truthfulness, completeness, validity, availability, and accuracy of a User’s content, Submissions, Seller Listings and/or Tickets and whether they are up-to-date or not, (c) the ability of a Seller to sell Tickets, (d) that the Tickets can be transferred and name changes of Tickets can be made, and/or (e) that a Buyer or Seller will complete a Ticket sale transaction. Transfertravel.com does not endorse and/or verify a User, a User’s content, Submissions, Seller Listings, and/or Tickets.
If a Seller or a Buyer have a dispute and/or complaint (or wish to make a complaint) about a Listing and/or Ticket, then (a) the complaint must be made to the relevant Seller or Buyer, and/or (b) the dispute must be resolved by the relevant Seller and Buyer.
If a Buyer has a dispute and/or complaint (or wish to make a complaint) about the activity that a Buyer bought the Ticket for (e.g. holiday, flight etc.), (a) the complaint must be made to the relevant Provider, and/or (b) the dispute and/or complaint must be resolved by the relevant Provider and Buyer.
4.1 We reserve the right, at our sole discretion, to change these Terms at any time. If a change is material, we will try to provide you reasonable notice before the changed Terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to Use our Service after those changes become effective, you agree to be bound by the changed Terms. If you do not agree to the changed Terms, you must stop Using our Service. We may also update and change our Service from time to time to, amongst other things, reflect changes to our Service, and/or our Users’ needs without giving you any notice.
5. Age & Capacity.
5.1 Our Service is not intended for and may not be Used by people under the age of 18. By Using our Service, you warrant, and represent that you are 18 years old or above. You warrant, represent and undertake that you Use our Service as a consumer and strictly for your private use.
6. We are only a marketplace.
6.1 We only act as an online travel marketplace. We are not a travel agency.
6.2 The Site allows registered Users to (a) list and sell Tickets (in this capacity, “Seller”), and (b) search, view advertising of, obtain information about and buy Tickets offered for sale (in this capacity, “Buyer”, (c) communicate and transact with each other, (d) pay and accept payment for Tickets sold and bought on and through our Site.
6.3 Ticket touts must not use our Site and Service in any way whatsoever and howsoever including (but not limited to) to buy and/or sell Tickets. If we discover Ticket touts, we will ban them from the Site and Service without notice.
6.4 We do not (a) own, buy, sell, resell, fulfil, transfer, furnish and/or provide any of the Tickets listed and/or sold on our Service, and (b) set the Ticket prices which may exceed the face value of the travel bookings.
6.5 The Site acts only as a venue for Users to interact with each other. We are not, and do not become, a party to any contractual relationship between a Seller and a Buyer, and do not mediate between a Seller and a Buyer in the event of any dispute arising between them. This is true even if the Site facilitates a Ticket sale or the use of other tools, services or products, as we are not a party to any Ticket sale or other agreement between Sellers and Buyers.
6.6 We do not provide liability insurance protection for Sellers and/or Buyers. Buyers must obtain suitable travel insurance to cover their trip and/or holiday. It is a Buyer’s responsibility to ensure that the insurance it purchases is adequate and appropriate for its particular needs.
6.7 Buyer must check (a) visa regulations, travel restrictions, travel documents and documents for their travel destination and for any intermediate stops. This can be done through the respective country's embassy and the carriers that execute the journey, (b) what vaccinations they will need before they travel, (c) passport rules and how long their passport will be valid for. The Buyer accepts full and entire responsibility for the selection of the Ticket purchased.
6.8 With respect to payments for Tickets, we only act as the limited payment collection agent of each Seller, for the purpose of accepting payments from Buyers on behalf of the Seller.
7. What we are not liable or responsible for.
7.1 Buyers and Sellers must comply with these Terms and applicable Laws.
7.2 We have no authority and/or the capacity to make and/or give any Representations for and on behalf of a Buyer or Seller regarding Seller Listings and/or Tickets.
7.3 While Transfertravel.com may provide pricing, shipping, Listing and other guidance on the Site, such guidance is solely informational (without any Representations as to accuracy). While we may provide the Money back Guarantee, we have do not make the Representations set out in Section 3.3 above.
7.4 Buyers and Sellers alone must verify and are solely responsible for verifying that:
(a) the terms and conditions of the Ticket providers (“Provider Terms”) allow the transfer and name changes of their Tickets as transfers and name changes may be prohibited by them. We do not conduct any such verification checks. If the sale and purchase of a Ticket breaches the Provider Terms, we are not responsible (nor do we assume responsibility) for any such breach and liabilities arising out of or connection with such breaches. The party liable will be the Seller and/or Buyer who has breached the Provider Terms,
(b) the sale and transfer of Tickets complies with the Provider terms,
(c) the transfer of Tickets has actually taken place and that such transfer has been made correctly, successfully and in accordance with the Provider Terms; and
(d) any and/or details and/or information provided by Seller on the Site and/or Service including (but not limited to) Seller Listings.
7.6 We do not verify any of the items set out in this Section 7.4. Any issues regarding Seller Listings and/or Tickets are the sole responsibility of the Seller.
7.7 A Seller shall procure the transfer and name changes of sold Tickets to a Buyer. Under no circumstances (a) do we procure the transfer and name changes of sold Tickets from a Seller to a Buyer, (b) are liable if such transfer and name change has not taken place, and/or (c) if it has taken place, that such transfer and name change has been made correctly, successfully and in accordance with the Provider Terms.
7.8 The sale and purchase of a Ticket listed on our Site is undertaken at the sole risk of the Seller and Buyer respectively. We make no Representations as to such a sale and/or purchase.
7.9 Our Service is not produced to your specifications and is provided “as is” (so you need to satisfy yourself that they are appropriate for your purposes) and “as available” (so we do not make Representations that it will be available and accessible at all times). You acknowledge and agree that we do not make any Representations of any kind that our Service (for example, its operation and results) will work properly, be uninterrupted, and/or error-free. We reserve the right to suspend the operation of the Service at any time and for whatever reason, for example because we need to perform maintenance and/or make changes to it.
7.10 We expressly disclaim any and all warranties (whether express or implied) including implied warranties of satisfactory quality, title, fitness for a particular purpose and non-infringement in relation to or in connection with the Service and/or our Site.
7.11 We are not liable for (and you expressly release us) from any and/or all liability arising out of controversies, claims, proceedings, suits, injuries, loss, harm and/or damages arising out of (or in connection with) (a) any inaccuracy, untimeliness and/or incompleteness of an offer posted on our Site (this means any offer however posted), and (b) misstatements and misrepresentations made by Users of the Site, either in connection with the Service, content or otherwise.
8. Additional terms for Sellers
8.1 Before listing a Ticket on our Site, Sellers must verify that the Provider Terms allow the transfer and name changes of their Tickets.
8.2 You must only list and/or sell Tickets that you have the right to sell to a Buyer. You warrant and represent that (a) all information you provide to us is accurate, up-to-date, not misleading and not fraudulent including (but not limited to) any and/or all Representations about the Ticket you list with us. After you create your Listing, you must keep all information accurate, up-to-date, not misleading and not fraudulent for the entire time the Listing remains on our Site. Furthermore, you must not list and/or sell Tickets that you know are problematic including (but not limited to) Tickets for holidays in destinations where there is a danger of distress, personal injury and/or death and/or in war-torn destinations.
8.3 When listing any Tickets you must set a price for which you are willing to sell your Ticket ("Sales Price"). You may modify (e.g. raise or lower the Sales Price) or delete your Listing at any time until the Ticket has sold.
8.4 TransferTravel.com does not guarantee that your travel or related passes will sell or that your Listing will appear on the Site within a certain time after it is posted or in a particular order on the event page or through search results. Transfertravel.com will not, for any reason, provide compensation for Tickets that do not sell, even if it is due to Site unavailability from an outage or maintenance or Listing delays.
8.5 We do not assume any responsibility to verify any of your Listing content. You are solely responsible for ensuring the accuracy of your Listing content and shall promptly correct any inaccuracies.
8.6 By listing a Ticket for sale, you are making a binding offer to sell that Ticket to a Buyer who purchases the Ticket at the Sales Price. When a Buyer accepts your offer by purchasing your Ticket through our Site, you are contractually bound to deliver that exact Ticket for the Sales Price and within the required delivery timeframe. You are obligated to monitor your inventory and ensure all Seller Listings are accurate. Under no circumstances shall Sellers cancel orders at one price and repost the same tickets for a higher price.
8.7 You must not (a) refer to TransferTravel.com and/or Travel Tech Group Limited in any way that might lead someone to believe that you, a Listing or website is sponsored by, affiliated with, and/or endorsed by TransferTravel.com and/or Travel Tech Group Limited, or (b) substitute a Ticket in a Listing for another Ticket. Prohibited substitution activities include (without limitation) (i) changing the Ticket which is displayed in a Listing as that Ticket becomes sold, and/or (ii) leeching i.e. offering a Buyer who enquires through our Site a different Ticket than the one which is displayed in the relevant Listing.
8.8 Failure to fulfil your orders will lead to charges as stated in these Terms, suspension and/or termination of these Terms.
9. Your account.
9.1 In order to list, sell or purchase Tickets, you must register an account ("Account") on our Site When you create an Account with us, you must provide us information that is accurate, complete, and current at all times, and with a valid payment account ("Payment Method"). Failure to do so constitutes a breach of the Terms, which may result in immediate suspension and/or termination of your Account on our Service.
9.2 If your registration or payment information changes at any time, you must promptly update your details in your Account. You acknowledge that Transfertravel.com may charge any one of your payment methods on file for amounts you owe us, costs we incur or other losses arising out of your breach of these Terms.
9.3 Your password must be unique to your Use of our Site. This means that you must not use the same password that you use for another site or email account. You must keep your Account login details secret and not pass them on to third parties and/or use them to provide shared access for example over a network. You are responsible for safeguarding the password that you use to access the Service, maintaining the confidentiality of your Account information and password and for any activities or actions under your password, whether your password is with our Service or a third-party service.
9.4 You shall not disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your Account by emailing us (firstname.lastname@example.org) and change your password. Your Account is personal to you is not transferable to another party.
9.5 You shall not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
10. Fees & payment
10.1 By Using our Site to register, list, sell and buy a Ticket, you agree to our payment process rules. The Service is free to register as a Buyer or Seller and the Service is also free to list your item for sale and also free to purchase a Listing. A 15% (fifteen percent) Fee is charged to the Seller on completion of sale. The sale will be deemed completed once the Seller uploads a copy of the transferred document in the details specified by the buyer. If the transfer is not completed by the Seller in 72 hours from (and including) the point of sale of a Ticket, the sale will be automatically cancelled and the monies paid will be automatically refunded back to the Buyer. When the purchase has been completed, the monies will be transferred to the Seller up to 7 days from (and including) the departure date, check-in date or voucher/ticket date minus the fees deducted from the Service.
10.2 TransferTravel.com will hold payments made for Seller Listings until we have received a confirmation from the Buyer that the transfer of booking has been verified and transferred successfully. The Buyer has up to 7 days from (and including) the point of sale to confirm receipt.
10.3 When the Buyer pays for a Ticket, we will keep the money with us until the travel has taken place, as a guarantee that the Seller will not try to sell a counterfeit ticket or resell the ticket twice. We will send the money to the Seller 24 hours from (and including) the departure date, check-in date or voucher/ticket date.
10.4 Payments to Sellers will only be released once the Buyer has (i) received booking confirmation, (ii) departed on their travel, or (iii) confirmed receipt of the voucher (whichever is earlier). For this service we take a 15% fee from sellers for all completed transfers done on the Site. Please note that we are not a brokerage and the payment gateway has been implemented to protect our Users from scams and false Seller Listings.
10.5 Payments received from Buyers for a Ticket purchased via the Site are processed by Travel Tech Group Limited or Transfertravel.com the service (as applicable) on behalf of the Seller and credited to the Seller in accordance with the Seller requirements and Payment Services.
10.6 Payments from Buyers are due and payable immediately. A Buyer can pay the full order amount which includes any applicable Name Change Fees, Fare Differences, Service Fees and taxes using one of the accepted payment methods. A Buyer’s obligation to pay for the Ticket is satisfied when Travel Tech Group Limited or Transfertravel.com Services (as applicable) has received the Payment in full.
11. Your right to Use our Service is limited.
11.1 We grant you a limited, revocable, non-exclusive, non-sublicensable license to (a) Use our Service, (b) view, copy and/or print portions of our Site and content, (c) perform the activities permitted by these Terms, and/or (c) Use our Service for any other purpose clearly stated on our Site. You must not undertake any activities not covered by this right.
11.2 This license is subject to the following: (a) any displays and/or printouts of our Site and/or its content must be marked "©2018-Present, Travel Tech Group Limited. All rights reserved.", (b) you may not remove any copyright, trademark, and/or other proprietary notices that have been placed on our Site and/or its content, (c) you may not reproduce, prepare derivative works from, distribute and/or display our Site and/or its content (except for page caching), except as provided by these Terms. Except as expressly permitted above, any Use of any portion of our Site and/or its content without our prior written permission (and/or the prior written consent of our licensors) is strictly prohibited and will terminate this license. Any such unauthorised Use may also infringe and/or violate applicable Laws. Unless explicitly stated in these Terms, nothing in these Terms may be construed as conferring any license to our intellectual property rights (and/or the intellectual property rights of our licensors) in any way whatsoever. You represent and warrant that your Use of our Site and/or its content or any portion of it will be consistent with these Terms (including this license) and will not infringe and/or violate the rights of any other party or breach any contract or legal duty to any other parties and/or infringe and/or violate any applicable Laws.
12. Prohibited activities.
12.1 We do not tolerate spam or unsolicited commercial electronic communications of any kind. You agree that, with respect to other Users' personal information that you obtain directly or indirectly from or through our Site or through any Site-related communication, transaction or software, we have granted to you a license to Use such information only for (a) Site-related communications that are not unsolicited commercial messages, (b) using services offered through our Site, and (c) enquiring about or otherwise facilitating a financial transaction between you and the other User related to the purpose of our Site. Any other purpose, including (a) disclosure to a third party, and/or(b) adding a User to your mailing list will require the express permission of a User.
12.2 You agree that you will protect other Users’ personal information with the same degree of care that you protect your own confidential information (using at minimum a reasonable standard of care), and you assume all liability for the misuse, loss, or unauthorised transfer of such information. The above right does not allow you, without our express prior written permission to (a) copy or adapt the object code of the Service, or reverse engineer, reverse assemble, decompile, modify or attempt to discover any source or object code of any part of the Service, or circumvent or attempt to circumvent or copy any copy protection mechanism or access any rights management information pertaining to content other than your Submissions, (b) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, and/or sell or re-sell any content, software, products, or services obtained from or through our Service, (c) Use our Service and/or its content for any commercial purpose, (d) make and/or Use our Service to engage in any negligent, reckless, false, or fraudulent activities, (e) access, monitor, reproduce, upload, republish, distribute, transmit, display and/or copy any content on our Service using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission, (f) violate the restrictions in any robot exclusion headers on our Service and/or bypass or circumvent other measures employed by us to prevent and/or limit access to our Service, (g) take any action that imposes, or may impose (in our discretion) an unreasonable and/or disproportionately large load on our infrastructure, adversely affects the performance of our Service, and/or infringes on our intellectual property rights or those of our suppliers and/or partners, (h) deep-link to any portion of our Service (for example, any purchase path) (i)"frame", "mirror" or otherwise incorporate any part of this Service into any other website (j) posting false, inaccurate, fraudulent, outdated, incomplete and/or misleading information, (k) sell, offer for sale, transfer, and/or license any portion of our Service and/or its content in any form to any third parties and/or (l) post or transmit any false, inaccurate, misleading, unlawful, infringing of a third party’s rights (including intellectual property rights), threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any applicable Laws, as determined in our absolute discretion.
12.3 All transactions done on the Site may be monitored by the TransferTravel.com team to verify your compliance with these Terms (including to check whether you have attached files on the Site that are not Ticket related). We reserve the right to remove any content from the Site for any reason without incurring any liability whatsoever and howsoever
13.1 Our Service allows you to post, link, load, store, publish, transmit, share and otherwise make available (“post”) certain information, reviews, comments, questions, suggestions, ideas, text, marks, or other material (“Submissions”).
13.2 You can only use images on our Service that we make available to you through our image bank which you will be able to access when you list your Ticket.
13.3 You are responsible for your Submissions, including their legality, compliance with applicable Laws, accuracy, reliability, non-infringement and appropriateness and shall comply with these Terms.
13.4 You represent and warrant that (a) the Submissions are yours (you own them) and/or you have the right to use them and grant us the license as provided in these Terms, and (b) the posting of your Submissions on or through the Service does not violate the privacy rights, intellectual property rights, publicity rights, contract rights and/or any other rights of any person and of whatever nature.
13.5 Upon posting of your Submissions, you hereby grant us a worldwide non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable license to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or devised in the future, (b) use the name that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your Submissions at our discretion, and that such submissions may be shared and made available with other Users, our affiliates and/or other third parties. This license also includes the right (to be exercised in our absolute discretion) granted to us to pursue under any applicable Laws any person or legal entity that violates our rights in the Submissions by a breach of these Terms. You acknowledge and agree that Submissions are non-confidential. We have no obligation to post any of your Submissions. We reserve the right in our absolute discretion to determine which Submissions (if any) are published on our Site. If you do not agree to these Terms, please do not provide us with any Submissions whatsoever.
13.6 You retain any and all of your rights to any Submissions you post on our Site and you are solely responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other Users of the Service, who may also use your Content subject to these Terms.
14. Your Submissions responsibilities
14.1 You are prohibited from posting to or from our Site (a) any Submissions that are unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, (b) any Submissions that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any applicable Laws, (c) any Submissions that may infringe any intellectual property rights of any party, (d) any Submissions that impersonates any person or entity or otherwise misrepresents your affiliation with a person or legal entity, (e) unsolicited promotions, political campaigning, advertising or solicitations, (f) private information of any third party, including, without limitation, addresses, phone numbers, email addresses, social security numbers and credit card numbers, (g) viruses, corrupted data or other harmful, disruptive or destructive files, and/or (h) any Submissions that (in our absolute discretion) is objectionable or which may expose us or our affiliates or its users to any harm or liability of any type.
15. Intellectual Property.
15.1 The Service and its content (excluding User Submissions), features and functionality are and will remain the exclusive property of Travel Tech Group Limited and/or its licensors. The Service and its features and functionality are protected by applicable Laws. Our trademarks and trade dress may not be Used in connection with any product or service without the prior written consent of Travel Tech Group Limited.
16. IP Policy
16.1 We will respond to claims of alleged IP infringement committed using the Site and/or Service that are reported to us following this IP Policy.
16.2 If you are an IP owner, or are authorised to act on behalf of one, please report the alleged IP infringement taking place on or through the Site and/or Service by completing the following Notice of Alleged Infringement (“Notice”) and delivering it to us as described below. Upon receipt of the Notice as described below, we will take whatever action, in our sole and absolute discretion, we deem appropriate, including removal of the challenged material from the Site and/or Service.
16.3 You must include the following information in the Notice:
(a) a physical or electronic signature of a person authorised to act on behalf of the owner of the IP that has been allegedly infringed;
(b) identification of works or materials being infringed;
(c) identification of the works or materials that are claimed to be infringing including information regarding the location of the infringing materials that the IP owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying their existence;
(d) contact information about the notifier including (but not limited to) address, telephone number and email address; and
(e) a statement that the notifier has a good faith belief that the works or materials are not authorised by the IP owner, its agent, and/or applicable Laws.
16.4 Deliver this Notice, with all above information completed, to Travel Tech Group Limited Notice of Alleged Infringement 3rd Floor, 11-15 Hill Street Douglas, Isle of Man IM11 EF
17. Our responsibility for loss or damage suffered by you.
17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation.
17.3 Subject to Section 17.2, in no event will our total maximum aggregate liability arising out of or in connection with these Terms and your use of the Site and/or Service including (but not limited to) publishing of any Seller Listings, the sale and/or purchase of any Tickets via the Site and/or Service, and/or from the use of and/or inability to use the Site and/or Service and/or in connection with any Seller Listings and/or Tickets,
(a) if you are a Buyer, exceed the lesser of (i) the amounts you have paid or owe for specific Tickets and/or Seller Listings via the Site and/or Service where those specific Tickets and/or Seller Listings are the subject of the complaint, claim, dispute and/or liability or (ii) [GBP10,000],
(b) if you are a Seller, exceed the lesser of (i) the amounts paid to you in relation to the specific Tickets and/or Seller Listings that have been sold by you as the Seller via the Site and/or Service where those specific Tickets and/or Seller Listings are the subject of the complaint, claim, dispute and/or liability or (ii) [GBP10,000]; and/or
(c) if you are a third party (i.e. neither the Buyer and/or the Seller) then our total maximum aggregate amount in relation to or in connection with any Tickets, Seller Listings, the Site and/or Service and/or otherwise shall not in any circumstances exceed [GBP£2500].
18. Links to our Site
18.1 Subject to Section 18.2 below, we grant you a limited, revocable, non-exclusive, non-sublicensable right to create a text hyperlink to our Site for non-commercial purposes, provided such link does not portray us or any of our products and/or services in a false, misleading, derogatory or otherwise defamatory way and provided further that the linking website does not contain any adult or illegal material and/or any material that is offensive, harassing or otherwise objectionable, in our absolute discretion. This limited right may be revoked at any time.
18.2 You may not Use any of our figurative (e.g. logos) and/or word marks (e.g. our brand name(s) ("Trade Marks") to link to our Site without our express written permission of. You may also not Use, frame or utilise framing techniques to enclose any of our Trade Marks, including, for example, those found on our Site and/or its content, without our express written consent. Except as noted above, you are not given any right whatsoever in any of our intellectual property rights and/or any of the intellectual property rights of any third party without our prior written permission or the permission of such other party.
19. Links to other websites
19.1 Our Service may contain links to third-party websites and/or services that are not owned and/or controlled by us. We have no control over, and assumes no responsibility for, the terms, content, privacy policies, and/or practices of any third-party websites or services.
19.2 You further acknowledge and agree that we shall not be responsible nor liable, directly and/or indirectly, for any damage and/or loss caused and/or alleged to be caused by and/or in connection with use of and/or reliance on any such terms, content, goods and/or services available on and/or through any such websites and/or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites and/or services that you visit.
20.1 You may terminate these Terms at any time by deleting your Account. This can be done by emailing us at email@example.com. Termination of these terms shall not in any circumstances affect any rights and/or remedies that we and/or you may have prior to the date of termination.
20.2 We may suspend your Account and/or terminate these Terms immediately, without prior notice to you nor liability, for any reason whatsoever, including without limitation if you breach the Terms.
20.3 Upon termination, your right to Use the Service will immediately cease. You understand that if these Terms are terminated, any Submissions provided by you will no longer be accessible by you and you will not able to access your Account and any data related to your Account.
20.4 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
21.1 Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
21.2 A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce or enjoy the benefit of any term of these Terms. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
21.3 If any part of these Terms is held unlawful or unenforceable that part shall be struck out and the remainder of these Terms shall remain in effect
21.4 A party shall not be in breach of these Terms nor liable for delay in performing, and/or failure to perform, any of its obligations under these Terms (excluding your payment obligations), if such delay and/or failure results from events, circumstances or causes beyond its reasonable control such as failure of part of the power grid, ISP equipment failure, host equipment failure, security attack (e.g. DoS, phishing), malware attacks and infections, communications network failure, our default and/or the default of our suppliers or contractors.
21.5 Unless the context otherwise requires (i) words importing a gender include every gender and references to the singular include the plural and vice versa, and (ii) any words following the terms including, include, in particular, for example, such as, e.g. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
21.6 We may assign, delegate, transfer or otherwise dispose of all and/or any of our rights, obligations and/or liabilities under these Terms without your consent including to our successor in interest in connection with a merger, reorganization, or sale of all or substantially all of our assets or equity. By contrast, you do not have the right to do so. The Terms shall bind and inure to party’s benefit, its successors and permitted assigns.
21.7 These Terms and any dispute and/or claim arising out of (or in connection with) it, its subject matter and/or formation (including non-contractual disputes and/or claims) shall be exclusively governed by and construed in accordance with the laws of the Isle of Man and shall be subject to the exclusive jurisdiction of the courts of the Isle of Man without giving effect to any principles of conflicts of law, provided that we reserve our rights to take any action, bring a claim, institute proceedings and/or seek any remedies in any other courts of a competent jurisdiction or territory (including where you are based or from any territory in which any breach of these Terms occurs) for any reason whatsoever including (but not limited to) to enforce any and/or all of our rights and/or remedies (including, without limitation, our IP rights and/or remedies), nor shall the taking of action, bringing of a claim, instituting proceedings and/or seeking any remedies in any one or more jurisdictions preclude the taking of action, bringing of a claim, instituting proceedings and/or seeking any remedies in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.